You were in that business and had the expertise and experience to make educated guesses on what to try and how to recover from any failures. You would try, fail and figure it out then let them have the PC back. You would not tell them the steps you tried and failed. Once in a while we'd get a client that was fearful. Part of my work on PCs was owning a repair shop years ago. I "sort of" know what needs to be backed up when I install new drivers, but that's just through experience and being in the business. I just did a quick look and the options to fine-tune (or even rough-tune) your "backup" seem non-existent. "Saving a machine's state" and deciding what needs to be saved is no small undertaking, but I'm quite unimpressed with the options that are in the Windows Control Panel. I imagine the comfort level with experimentation would go way up with that option. What laypeople (and non-laypeople) want is a friendly operating system option for "save this machine's state so you can guarantee that I can revert to it with a click of a button if my experiment goes wrong".
We've all installed that new, improved driver or update or whatever which broke things and then we had to reverse the process, with mixed results. When my brother's internet went down, he was not comfortable experimenting with the firewall and other settings since he knew that he did not know what was a big deal and what wasn't a big deal. Not necessarily a bad thing if one is not confident in one's ability to make controlled experiments that one can fix if those experiments don't work. Your follow up gives me the feeling you are afraid to try things.
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